AgeWell Living Privacy Policy
This Privacy Policy was last updated: 7/22/2020
Thank you for visiting AgeWell Living, LLC’s ("AgeWell" or “we”) Internet web site ("Site") located at the URL www.agewellliving.com. This Privacy Policy details certain policies implemented throughout AgeWell governing AgeWell’s collection and use of personally identifiable information about users of the Site and our services.
You hereby agree with and consent to the collection and processing of your personal information as described in this Privacy Policy. Your personal information may be collected, processed, and stored by AgeWell or its service providers in the United States and other countries where servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. You hereby agree with and consent to the transfer of your personal information to the United States and any other country where AgeWell or our service providers operate. You have the right, at any time, to withdraw your consent to AgeWell’s collection and processing of your information or to the transfer of your personal information to the United States and other countries where our service providers or we operate. You may withdraw your consent by contacting us through one of the contact methods enumerated in this Privacy Policy.
TABLE OF CONTENTS
Disclosure of Personally Identifiable Information
Notice to Users Located Outside of the United States
1. Privacy Policy Updates
AgeWell may need to update this Privacy Policy from time to time. If so, AgeWell will post its updated Privacy Policy on the Site. AgeWell may also send registered users of our services a notice that this Privacy Policy has been changed. AgeWell encourages you to review this Privacy Policy regularly for any changes. Please review the Last Update legend at the top of this page to see when this Privacy Policy was last updated. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on this Site. Your continued use of this Site and/or services and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.
2. Information Collection
In certain sections of this Site, we may require you to submit your personally identifiable information to us, and we may invite you to submit questions, comments and request information. In addition to any personal information that you may voluntarily provide, the Site collects information using cookies and other third-party tools. Please refer to the sections below on “Cookies” and “Third Party Analytics Tools” and “Third Party Advertising Tools” for more information about the information these tools collect and use.
Due to the nature of some of our services and this Site, you may provide us with personally identifiable information as further described in this Privacy Policy. You may provide us with information about you through a number of sources: AgeWell websites, applications, surveys, and through our customer contact centers.
The categories of information that AgeWell collects about you may include, but are not limited to:
- Identifiers/Contact information (such as name, address, city, state and ZIP code, email address, telephone number, unique personal identifier, online identifier, IP address, Social Security number, driver’s license number, passport number, or other similar identifiers);
- Demographic information (such as gender, date of birth, and marital status);
- Payment information (such as your credit card number, CVV code, and expiration date);
- Geolocation data (physical location or movements)
- Biometric data;
- Sensory data;
- Information about your connected devices (such as mobile phone, computer, or tablet) and how you interact with our products, services, apps, and websites (such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information); and
- Inferences drawn from other personal information (such as personal preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes).
We obtain the categories of personal information listed above from the following categories of sources: (i) directly from you as described herein; (ii) indirectly from you (for example through information we collect in the course of providing services); (iii) directly and indirectly from activity on this Site; and (iv) from third parties that interact with us in connection with the services we provide.
3. Information Use
We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services.
Further, we may use the personal information that we collect about you and your device:
- to improve the quality, safety, and security of our products and services;
- to administer your account(s) and process your payments for services;
- to develop new products and services;
- to provide customer support and service;
- for research, evaluation of use, and troubleshooting purposes;
- for marketing and analytics purposes;
- to customize and improve communication content; and
- to comply with legal, regulatory, or contractual requirements.
If you are a user of our services, we may use your personally identifiable information to provide the services to you.
4. Children's Privacy
AgeWell recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither the Site nor our services are intended for children under the age of 16. AgeWell does not target its services or this Site to children under 16. AgeWell does not knowingly collect personally identifiable information from children under the age of 16.
5. Cookies
Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on this Site, pages visited, and language preferences. Our services providers and we use the information for security purposes, to facility navigation, and display information more effectively. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
On the Site, we use session cookies to make it easier for you to navigate the Site by remembering your locale preferences and to improve and track the overall Site experience. For the Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on the Site.
You can choose to accept or decline cookies. Most web browser automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browser will allow you to: (i) change your browser settings to notify you when you receive a cookies, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited.
6. Third Party Analytics Tools
Beyond the personally identifiable information you voluntarily provide to us directly, AgeWell utilizes analytics tools including third party technologies to collect information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across AgeWell Site users for our analysis and advertising efforts. We utilize Google Analytics on the Site. Google Analytics is a website analysis service provided by Google, Inc. (“Google”). Google utilizes the data collects to track and examine the use of this Site, to prepare reports on its activities, and share them with other Google services.
7. Third Party Advertising Tools
AgeWell uses Google Analytics and Google Ads and similar types of technologies to display relevant advertisements to users who have previously visited the Site. Referred to as remarketing or retargeting, AgeWell may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display AgeWell ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics. AgeWell also uses Google tools to display advertisements to users based on their inferred interests and demographics.
Users may learn more about Google’s use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.
8. Usage Information
We automatically collect information about your interactions with the Site, including information about the device you use to interact with and/or access the Site, such as: IP address, access dates and times, information about your approximate location (as determined through your IP address), hardware and software information, mobile, computer or hardware device information (e.g., operating system version, Hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, and crash data. This information allows AgeWell to understand how you’ve used the Site (which may include administrative and support communications with us or whether you have clicked on links to External Web Sites), and other actions you have taken in connection with your use of the Site. We automatically collect log data when you access and use the Site, even if you have not created an account or logged in.
Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of information for analytic and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or device and disable cookies and other tracking/recording tools. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
9. Aggregate Information
We may collect and track the total number of visitors to the Site, the number of visitors to each page of the Site, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such information for purposes such as analyzing trends, administering the Site, and to understand how users interact with the Site.
10. Disclosure of Personally Identifiable Information
We may provide your personally identifiable information and the data generated by cookies and third party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. The information may be disclosed to a third party for a business purpose to the follow categories of third parties:
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For example, we engage with G5 Search Marketing, Inc. to assist us in creating and hosting this Site.
We use and disclose personal information you provide to us as described to you at the point of collection, such as when you (1) register for a user account, (2) submit payment or credit card information, (3) submit your name and e-mail address to receive product updates and marketing information, and (4) send e-mail messages or feedback, or transmit other information by e-mail. When you elect to engage in such activities, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, mobile telephone numbers, and payment information.
We also use and transfer personal information from or about you:
- to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail;
- to send you important information regarding our relationship with you or regarding this Site, changes to our terms, conditions, and policies, and/or other administrative information;
- for our business purposes, such as marketing new products and services, data analysis, audits, developing new products or services, enhancing our Site, improving our products and services, identifying Site usage trends, and determining the effectiveness of our Site
- to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, infrastructure provision, credit card processing, IT services, e-mail services, marketing services, auditing services, and other services, in order to enable them to provide services;
- to verify your information, approve your registration as a user of the Site, authenticate payments and process orders, AgeWell may disclose certain financial and other information you provide to AgeWell to third parties offering products and services for sale on the Site, as well as to third parties that provide credit reporting, payment or order fulfillment services; and
- when we otherwise have your consent.
We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users' rights or to enforce our terms of use. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which AgeWell participates or to a purchaser of all or substantially all of AgeWell’s assets to which this Site relates.
11. Links to Third Party Sites
The Site may provide links to other Web sites or resources over which AgeWell does not have control ("External Web Sites"). Such links do not constitute an endorsement by AgeWell of those External Web Sites. You acknowledge that AgeWell is providing these links to you only as a convenience, and further agree that AgeWell is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.
12. Security
We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. AgeWell may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information. Please be aware, however, that no data transmission over the internet is 100% secure and any information disclosed only can potentially be collected and used by parties other than the intended recipient. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.
13. Notice to Users Located Outside of the United States
This Site and the services on this Site are targeted for users in the United States of America only. Any information you enter on this Site may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.
14. Accuracy; Retention Period
It is your responsibility to provide AgeWell with accurate personal information. Except as otherwise set forth in this Privacy Policy, AgeWell shall only use personal information in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. To the extent necessary for these purposes, AgeWell shall take reasonable steps to ensure that personal information is accurate, complete, current and relevant to its intended use.
We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or to otherwise fulfil a legal obligation.
15. Compliance
AgeWell uses a self-assessment approach to verify compliance with this Privacy Policy and periodically verify that the Privacy Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented, and accessible.
If you believe that your personal information has been processed or disclosed in violation of this Privacy Policy, AgeWell encourages you to raise any concerns using the contact information provided in this Privacy Policy. AgeWell will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information.
Contact Us
If you have any questions regarding this Privacy Policy please contact us via email or by phone.